Privacy and Cookie Policy

Trutex takes the privacy of its users seriously. Below we set out our privacy policy, which governs the way in which we process any personal information that you provide to us. If we decide to change our privacy policy for the Website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.

Who may process data

Personal information will only be collected with your consent.

Your personal information (which includes your name, address and any other details you provide to us which identify you as an individual) may be processed both by us and by other companies within our group.


Purpose of processing

We (and other Trutex group companies) will use your information for the purpose of administering our relationship with you, such as; fulfilling orders placed by you; processing any other transactions authorised by you; informing you of special offers; undertaking product or customer research/development and providing other marketing information to you which we think you may find of interest. If you do not wish to receive any marketing information you may request that your details are excluded from any promotional activity by sending an e-mail to customerservices@trutex.com.

Your personal information shall not be used for any other purposes and shall not be disclosed to any other organisations.


Cookies

We may send a small file to your computer when you visit our Website. This will enable us to identify your computer, track your behaviour on our Website and to identify your particular areas of interest so as to enhance your future visits to this Website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data apart from for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this Website.

Cookies we collect

FORM_KEY Stores randomly generated key used to prevent forged requests.

PHPSESSID Your session ID on the server.

GUEST-VIEW Allows guests to view and edit their orders.

PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.

STF Information on products you have emailed to friends.

STORE The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.

MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.

MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.

SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.

PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.

X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.

MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.

MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.


Security measures

We have implemented security policies, rules and technical measures to try to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss. However we cannot guarantee the protection of your personal data as due to the nature of the internet, the Website is theoretically accessible by any user of the world wide web. You should be aware that when you disclose personal information on the Website it may be collected by another user and may result in unsolicited messages from other internet users.


Access to your personal information

You have a right to request a copy of the personal information Trutex holds about you (in return for a small fee) and to have any inaccuracies corrected. Please address requests to customerservices@trutex.com.


Children

We do not intentionally collect personal information from children without prior permission from parents or guardians. We urge children under 18 years of age to check with their parents or guardians before using the internet, as usage will often result in personal information being collected.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Enquiries

If you have any enquiries or concerns about our privacy policy please contact customerservices@trutex.com. If at any time you wish us to cease processing the information we have about you as a result of your use of this website please send email customerservices@trutex.com with "unsubscribe" as the subject heading.


Contact details

Address: Trutex Limited, Taylor Street, Clitheroe, Lancashire, BB7 1NL

Email: info@trutex.com

Tel: 01200 421202

Fax: 01200 421215