All goods being returned should be posted at a Post Office, using the Freepost Returns label, and should be accompanied by a returns note with all details completed. The returns note is on the right-hand side of your delivery note. Please ensure that a Proof of Return is received from the Post Office when returning goods to us.
Please note that we make every effort to deliver goods within the estimated timescales. However, during the peak back to school period (August - September) no order is guaranteed to be delivered within the estimated time.
If you would like to return an item to us, please use the paperwork received in your parcel. If this is not available, you can Download it here.
Remember to include your order details in the parcel including your order reference or customer number.
Uniform Bundles - If you require to exchange something from a "Uniform Bundle" - please email firstname.lastname@example.org and we will send you an online form to complete and free postage label.
If the Goods are defective, incorrect or damaged on delivery, please notify us as soon as you become aware of any problem and return the Goods to us. On cancellation for whatever reason, you must return to us the Goods we have delivered to you.
All Goods being returned should be posted at a Post Office, using the Free Post Returns label, and should be accompanied by a returns note (the second sheet of the despatch note) with all details completed. Please ensure that a Proof of Return is received from the Post Office counter on posting.
We ask that you allow us to (at your option) repair, replace or refund you for the price paid for any Goods which are found to be defective, incorrect or damaged on delivery.
If you opt to exchange the Goods, any additional payments must be included with the returned Goods. Replacement Goods will not be despatched until such payment has been received.
You sure can. Please see our exchanges section for more info.
You have 14 days to return any products to us.
You may cancel your order for Goods at any stage before the Goods are dispatched and up to 14 calendar days after Goods are delivered. To cancel your order under this paragraph 9.1, you must notify us at our address in writing, (including e-mail, letter, fax or text message) or by telephone and return the Goods to us within 14 days of this notification, or prove evidence of. We will (at your option) exchange the Goods or refund you the amount paid for the Goods provided that the Goods are complete, unused, in 'as new' condition and with any accessories. We hold the right to reduce the amount of money refunded should the goods returned show evidence of use beyond the handling necessary to see whether the goods are as expected.
If you cancel prior to dispatch of the Goods we will make a Refund to you.