FREE delivery - Ends Monday at Midnight
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DPD Ship to Shop - £3.50 or FREE on orders over £50
Orders placed before 1:30 pm (Monday - Friday excluding bank holidays) using our DPD Ship to Shop option will be delivered to a specified DPD Pick up Point within 2-3 working days, when in stock. Out of stock lead times are quoted at point of purchase. Parcels are tracked with proof of delivery under this service.
Standard Delivery - £4.98 or FREE on orders over £50
Orders placed before 1:30 pm (Monday - Friday excluding bank holidays) using our Standard Delivery option will be delivered within 2-3 working days when in stock. Out of stock lead times are quoted at point of purchase. Parcels are tracked with proof of delivery under this service. This service is FREE on orders over £70.
Next Day Delivery - £6.98 (when items in stock)
Orders placed before 2pm (Monday - Friday), excluding bank holidays using our Next Day Delivery option will be delivered the next working day to a specified delivery address, when in stock, within a 1-hour window slot. Parcels are tracked with proof of delivery under this service.
Yes, just head over to DPD website and enter your tracking number and postcode.
Please note that we make every effort to deliver goods within the estimated timescales. You will receive this information when order is placed. Lead times are 2-3 working days when in stock, 10 days for orders where plain stock is available, and item requires embroidery.
In Production Stock Status in basket
Please note that the "In Production" stock status you may see in your basket, means the item you are ordering is in stock plain but will be embroidered for you and delivered within 10 working days. Your expected delivery date will be shown in basket and on your order confirmation.
Please note: Channel Islands, Northern Ireland and Outer Hebredies may have extended delivery times.
During the peak back to school period (August - September) no order is guaranteed to be delivered within the estimated time but we will do our best to honour the expected delivery time.
To return an item to us for refund please log your return at: https://trutex.gfs-returns.com
You will need your order number (from your order confirmation email starting 1000...) and postcode. Simply tick the item (s) you wish to return and your reason code.
Print your label and follow instructions to send back to us. Returns are free of charge.
*Please note, for returns from outside mainland UK, please email us and we will provide information on how to return. Email us with your order number to [email protected]
Simply login to: https://trutex.gfs-returns.com with your order number (starting 1000...) and you can print your label to return by DPD returns. If you do not have a printer at home please contact us at [email protected] and we will send you a free post label.
If the Goods are defective, incorrect or damaged on delivery, please notify us as soon as you become aware of any problem and return the Goods to us. On cancellation for whatever reason, you must return to us the Goods we have delivered to you.
You have 30 days from purchase to return an item for a refund. All returns are free of charge.
All returns should be logged via https://trutex.gfs-returns.com, where you can choose your free returns method.
We ask that you allow us to (at your option) repair, replace or refund you for the price paid for any Goods which are found to be defective, incorrect or damaged on delivery.
We no londer accept exchanges and orders would need to be returned for refund and alternative size or colour ordered separately.
You have 30 days to return any products to us for a refund.
You may cancel your order for Goods at any stage before the Goods are dispatched and up to 14 calendar days after Goods are delivered. To cancel your order under this paragraph 9.1, you must notify us at our address in writing, (including e-mail or letter) or by telephone and return the Goods to us within 14 days of this notification, or prove evidence of. We will (at your option) exchange the Goods or refund you the amount paid for the Goods provided that the Goods are complete, unused, in 'as new' condition and with any accessories. We hold the right to reduce the amount of money refunded should the goods returned show evidence of use beyond the handling necessary to see whether the goods are as expected.
If you cancel prior to dispatch of the Goods we will make a Refund to you.
Refunds will be made (less any applicable discount) by re-crediting your payment card account from which the money was originally debited. All refunds will be made within maximum of 14 days (typically 5 days) of us receiving the returned goods or upon evidence that you have returned the goods to us.
A full refund will be issued if the goods are returned with no sign of unreasonable use which would lead to the diminished value of the products.
