To return an item to us for refund or exchange, please login to: https://trutex.gfs-returns.com
You will need your order number (from your order confirmation email starting 1000...) and postcode. Simply tick the item (s) you wish to return, your reason code and any exchange information.
Print your label or download the QR code and follow instructions to send back to us. Returns are free of charge.
School Uniform Bundles - If you require to exchange something from a "Uniform Bundle" - please email firstname.lastname@example.org and we will send you an online form to complete and free postage label.
Simply login to: https://trutex.gfs-returns.com with your order number (starting 1000...) and you can print your label to return either by Royal Mail or Hermes returns. If you do not have a printer at home you can choose the Royal Mail printer free option.
If the Goods are defective, incorrect or damaged on delivery, please notify us as soon as you become aware of any problem and return the Goods to us. On cancellation for whatever reason, you must return to us the Goods we have delivered to you.
You have 14 days from purchase to return an item for a refund. All returns are free of charge.
All returns should be logged via https://trutex.gfs-returns.com, where you can choose your free returns method.
We ask that you allow us to (at your option) repair, replace or refund you for the price paid for any Goods which are found to be defective, incorrect or damaged on delivery.
If you opt to exchange the Goods, the details of your exchange items must be included on the returns form online. You have 60 days from order to exchange an item. If additional payment is required for your replacement item (s), we will contact you to receive payment before we delivery the exchanged goods.
You sure can. Simply indicate the item (s) that you wish to receive as your exchange using the online portal.
You have 14 days to return any products to us for a refund and 60 days for an exchange.
You may cancel your order for Goods at any stage before the Goods are dispatched and up to 14 calendar days after Goods are delivered. To cancel your order under this paragraph 9.1, you must notify us at our address in writing, (including e-mail, letter, fax or text message) or by telephone and return the Goods to us within 14 days of this notification, or prove evidence of. We will (at your option) exchange the Goods or refund you the amount paid for the Goods provided that the Goods are complete, unused, in 'as new' condition and with any accessories. We hold the right to reduce the amount of money refunded should the goods returned show evidence of use beyond the handling necessary to see whether the goods are as expected.
If you cancel prior to dispatch of the Goods we will make a Refund to you.