Trutex Operational Updates - Covid-19

Warehouse & Office Open

Our warehouse and office are now open again and we are processing orders.

We will endeavour to dispatch your order as quickly as possible but please bear in mind that normal lead times may be extended.

You will receive confirmation when your delivery has dispatched as normal

Working with our suppliers

At Trutex we believe in working fairly and responsibly with all our suppliers. We have long standing relationships with many of our Tier 1 factories and communicate with them on a regular basis.

At this difficult time around the World we have continued to honour our current contracts on goods in work and finished goods with all of our suppliers. Due to the changes in market demand we have had to adjust our supply chain planning resulting in a small percentage of future orders being cancelled or rescheduled. However all rescheduled or cancelled orders have been fully discussed with our suppliers and we have worked on a local basis to manage any raw materials that had been ordered in preparation for these, to prevent any party being exposed to undue costs or liabilities.

Our Trutex UK and In Country staff are in close contact with factories and managing the supply chain as we navigate through this global crisis in line with local regulations and health & safety requirements. Our main aim is and has always been the safety and wellbeing of the workers and our staff coupled with the ability to keep the business going through this period and beyond.

Shop Closures

Many of our retailers have now temporarily closed their stores and will re-open as soon as possible. Please check with your local retailer and on their website for their latest updates.

This is a challenging time for us all, and we will update you as soon as things move accordingly. Let's continue to support one another and look forward to re-opening in time for Back to School 2020.