What happens if there is nobody available to accept delivery?
Deliveries are made between 7.30am and 5.30pm Monday to Friday. If you’re not home to collect the parcel DPD will leave a card, with further instructions for delivery.
Can I change my delivery address?
Yes, you can do this by adding a new delivery address to your account online. Simply select this new address when you place your order. You cannot change the delivery address of an existing order.
When will my order be delivered?
Orders placed before 2:00 pm (Monday – Friday excluding bank holidays) using the Standard Delivery option will be delivered within 2 working days when in stock.
Orders placed before 2:00 pm (Monday – Friday excluding bank holidays) using the DPD Ship2Shop option will be delivered within 2 working days to a Ship2Shop pickup location.
Orders placed before 2:00 pm (Monday – Friday excluding bank holidays) using the Next Day Delivery option will be delivered the next working day to a specified delivery address, when in stock, within a 1-hour window slot.
Please note: Within the peak back to school period (August – 1st week of September) there may be a slight delay in estimated delivery times.
Can I track my order?
DPD will contact you, usually the day before delivery, with information on how to track your order. Please note, we are unable to view any additional information from what is shown on the DPD tracking site.
My parcel is showing as delivered, but I have not received it. What can I do?
If you’re not home, drivers will often deliver to a neighbour or in a safe place. Instructions will usually be left on a calling card. If you still do not have your parcel, then you should visit the DPD Help Centre. The operators will try and help you locate your parcel with a proof of delivery, or advise on how to submit a missing parcel claim.
I have only received part of my order, when will I receive the rest?
Don't worry if you've only received part of your order, sometimes we send items in separate parcels in order to get your uniform to you as soon as possible. This can depend on the items you order and the stock availability of the uniform you order.
What are my delivery options?
We offer Standard Delivery for £4.98, Next Day Delivery for £6.98 and DPD Ship2Shop Delivery for £2.98