Browse the most popular questions using the sections below. If you have a question and you can’t see an answer, don't hesitate to contact us by phone +31 (0) 20 808 8620 or email [email protected].


Products

What size will fit my child?

Most Trutex products have size charts to guide you on which size you should order for your child. You can view these by selecting the 'View Size Guide' button on the product page. For more information on how to measure your child visit www.trutex.com/eu/sizing for helpful sizing videos. ‍ Please note: Charts should only be used as a guide, as all children are shaped differently. It is always good for your child to try on before you buy if possible.

Do you supply Primary and Secondary Uniform?

Trutex makes uniform to fit everybody, with Junior and Senior ranges in a wide range of styles, sizes and lengths for the perfect fit.

Returns/Exchanges

 

Can I return a product, exchange it or get a refund?

We will be happy to refund any item(s) that you are not completely satisfied with, as long as they are returned in an unused condition, within 14 days of receipt. You have 60 days to request an exchange. Returns may take up to 7 working days to reach Trutex. Items for return must be in original packaging with swing tickets in tact.

I need to pay extra for my exchange as it is a larger size. How do I do this?

If your exchange item is more expensive than the item returned, we will contact you to request additional payment once we receive your request / returned item. You can contact us on [email protected] or tel:​ +31 (0) 20 808 8620

How long will my refund take to show in my bank?

Your return can take up to 7 days to be received by us. You will receive notification when we have received your goods. From when the return is processed, it will take 7 working days for a refund to reach your bank account.

Are returns free with Trutex?

Yes! 

My Account

Can I change my delivery address?

Yes, you add a new delivery address at checkout or under Address Book in the My Account area.

How do I set up more than one school on my account?

To add another school to your account, once logged in, you can select "Add a New School" in the top right of the navigation bar or by going to the My Account area and selecting My Schools. From here you can input your school's code. To navigate between your schools use the drop-down in the top right of the navigation bar.

I have requested for my account password to be reset but haven’t received an email. What should I do now?

If you haven't received a password reset email you should check your email inbox for the verification email, making sure to search for 'Trutex' in all mailboxes, including any spam or junk folders.

How do I view my schools uniform?

To view your schools badged uniform you will need to register using your school code, that will be supplied to you by the school.

My account sign in was incorrect or my account is disabled temporarily, what do I do?

This error message simply means that the details that you have entered do not match our records, you may want to try another password and email. If you still can't get in, click 'Forgot Your Password?' to have your details reset.

Popular FAQ

Can I return a product, exchange it or get a refund?
We will be happy to refund any item(s) that you are not completely satisfied with, as long as they are returned in an unused condition, within 14 days of receipt. Items for return must be in original packaging with swing tickets in tact.
 
I have requested for my account password to be reset but haven’t received an email. What should I do now?
If you haven't received a password reset email you should check your email inbox for the verification email, making sure to search for 'Trutex' in all mailboxes, including any spam or junk folders.
 
I have only received part of my order, when will I receive the rest?
Don't worry if you've only received part of your order, sometimes we send items in separate parcels in order to get your uniform to you as soon as possible. This can depend on the items you order and the stock availability of the uniform you order.
 
How do I view my schools uniform?
To view your schools badged uniform you will need to register using your school code, that will be supplied to you by the school.